IMPORTANT Our policy changed on 13/07/18
If you change your mind for any reason, we are happy to offer you a full refund, provided that the goods are
Regarding issues with faulty products please contact us directly. In case of manufacturers error we will organise for you a repair, replacement or refund.
Please note that there are excluded items, which you cannot return:
Please note that open blisters of Ink Cartridges or Toners will NOT be accepted for returns if they are not faulty as they cannot be sold again. Therefore please be sure that cartridge or toner you bought fits into your printer. If in doubt, please get in touch with us before opening the blister.
If your Ink Cartridge or Toner is not working properly then it means that your product might be faulty. In such case we will ask you to send us following documents to help us process your return faster:
We need to show this evidence of proper use to the producer to receive a replacement. Once evidence and product are brought to our shop, we will give you a replacement or a full refund. Evidence can be sent to us on: firstname.lastname@example.org.
Any other faulty goods should be brought back to the store together with proof of purchase. We might ask you for the short description of the problem you encountered. We are happy to give you a replacement or repair your product free of charge in accordance with law of Scotland. If it is not possible, we will give you a full refund.
Please note that if we are in doubt that the product was used properly, we might need to contact the producer. Please allow 10 working days for us to consult the problem.
This policy can be changed without any notice and without giving a reason.