General Policy

IMPORTANT Our policy changed on 13/07/18

If you change your mind for any reason, we are happy to offer you a full refund, provided that the goods are 

  • returned within 14 days of purchase
  • resalable condition. This means:
    • fully packed
    • with all tags (if applicable)
    • with manual (if applicable)
    • with no signs of being used
  • they are NOT featured on the list of excluded products below

Regarding issues with faulty products please contact us directly. In case of manufacturers error we will organise for you a repair, replacement or refund.

Please note that there are excluded items, which you cannot return:

  • Items, which were discounted.
  • Items, which were damaged and you accepted them (i.e. you were aware of the faults before purchasing the item).
  • Items ordered for you.
  • Items produced for you.
  • All of office equipment - please see explanation below and how we still try to improve your rights. These include, but are not limited to:
    • Shredders
    • Laminators
    • Trimmers
    • Staplers
    • Holepunchers
    EXPLANATION: sadly we were treated as a free office equipment rental service instead of a shop. Customer bought one of our premium ergonomic staplers, used it and then brought it back. Our policy used to allow anyone to buy such item and then bring it back given that it was in resaleable condition. We stock only robust and high quality items. That stapler was superior to all other similar products, so there is no surprise it had no markings or scratches even though it was used to staple a big number of documents. At least we know that it is indeed very well done. Anyway, we always keep our word, so we had to take it back. Of course we had to lower the price for it, as we felt it is unfair to charge same amount of money for product that was previously used. This however is an extra cost to us (or loss of profit). Our policy was generous to our customers to let you all have a think about our products as we always received honesty and support from the public. This sad event made us aware that some people can selfishly overuse this policy and "borrow" an item to have a job finished quicker and then return the product. This is unfair and we have to block that possibility for the future. We still want you to be able to have a think about our products or to be able to show them to others. If you would like to buy an office equipment from us, but you are unsure whether it is the right thing, please speak with us. Many of our items, which we sell, were first tested by us and we have spare copies for our own use. We are happy to show you the product (if available). We are also planning on lunching a new thing for our social media, where we are going to present videos with our goods and how you can use them. We are sorry we had to limit this right and we hope you will understand. We are still here for you and we always aim to help you. 
  • Calendars and diaries for a certain year can be returned only up till 15th of January of that year, given that it will still be within your 14 days period mentioned above.
  • Cards for religious and national holidays and occasions such as, but not limited to:
    • Christmas
    • New Year's Day
    • Valentines Day
    • Mothering Sunday
    • Easter
    • Fathers' Day
    Cards for birthdays, personal anniversaries, condolence cards, new baby, get well, good luck, etc. are eligible to be returned as any other non-excluded product.

To process your return please have to hand the proof of purchase: receipt or confirmation of card payment.

Please note that open blisters of Ink Cartridges or Toners will NOT be accepted for returns if they are not faulty as they cannot be sold again. Therefore please be sure that cartridge or toner you bought fits into your printer. If in doubt, please get in touch with us before opening the blister.

If your Ink Cartridge or Toner is not working properly then it means that your product might be faulty. In such case we will ask you to send us following documents to help us process your return faster:

  • screenshot of the error message that appears on your computer's screen when you insert the cartridge/toner,
  • photograph of your printer where its name is clearly visible,
  • photograph of all your cartridges/toners inserted to the printer,
  • photograph of the cartridge/toner that does not work inserted to the printer,
  • proof that your printer is working properly (please get in touch with us if you have any problems).

We need to show this evidence of proper use to the producer to receive a replacement. Once evidence and product are brought to our shop, we will give you a replacement or a full refund. Evidence can be sent to us on:

Any other faulty goods should be brought back to the store together with proof of purchase. We might ask you for the short description of the problem you encountered. We are happy to give you a replacement or repair your product free of charge in accordance with law of Scotland. If it is not possible, we will give you a full refund.

Please note that if we are in doubt that the product was used properly, we might need to contact the producer. Please allow 10 working days for us to consult the problem.

This policy can be changed without any notice and without giving a reason.

If you have any questions regarding our policy, please contact us on 01620 82 33 88

This does not affect your statutory rights. For the law please visit: